Accessibility statement for Child and Families Portal
This website is run by Surrey County Council and supplied under contract with the third party company System C. Surrey County Council is committed to providing an accessible website that is easy to use by anyone, whatever their age, background, access device or level of ability/disability. This that means you should be able to:
- zoom in up to 400% without the text spilling off the screen.
- navigate most of the website using a keyboard or speech recognition software.
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
- We've also made the website text as simple as possible to understand.
How accessible this website is
We know some parts of this website are not fully accessible:
- PDFs are not always accessible.
- Pages are not accessible without JavaScript enabled.
- Some pages have minor issues when accessed using assistive technologies.
Reporting accessibility problems with this website
If you need information in a different format to the one that we provide, please email us at contact.centre@surreycc.gov.uk
If you have difficulty using any part of our website, email us at contact.centre@surreycc.gov.uk and mark your email for the attention of the adult social care business systems team.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations'). If you're not happy with how we respond to your complaint, Web Content Accessibility Guidelines version 2.1 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due the exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
When completing information within a certain area of forms, users are required to enter information that is entered added elsewhere in the form. This fails WCAG 2.2 success criterion 3.3.7 (Redundant Entry).
This is an introduced bug in the application which is scheduled for resolution to stop the requirement to re-enter this information. This is scheduled for release in February 2024.
Content that's not within the scope of the accessibility regulations
There is no content out of scope of the accessibility regulations.
What we're doing to improve accessibility
Upon each major release of the site, we run accessibility checks across the whole site to ensure we flag any accessibility issues and log these for resolution. We also consistently check for accessibility issues whilst developing and testing new functional areas.
Preparation of this accessibility statement
This statement was prepared on 11th December 2023. It was last reviewed on 21st November 2023.
This website was last tested on 21st November 2023.
The test was carried out by System C. The whole site was tested using automated testing tools by our website team such as WAVE Evaluation Tool, SortSite and Axe DevTools. A further audit of the website was carried out to the WCAG 2.1 AA standard.